People who work in call centres are every bit as human as you and I. By treating them as such, not as talking robots, we can raise everyone’s welfare.
Fresh thinking
People who work in call centres are every bit as human as you and I. By treating them as such, not as talking robots, we can raise everyone’s welfare.
The old is collapsing around us. The new is being born. The present Internet has done its job. A better one is needed for the society we must build.
The progress of steam power was dependent on being able to regulate flow via a pressure governor. Networking has yet to learn this lesson.
Telecoms is one of the last industries to move from a “supply push” model to a “demand pull” one. We’re lagging because the task is particularly hard.
I attended a seminar on Open Banking this morning hosted by Ctrl-Shift. Several seemingly stable industries share similar structural contradictions.
I am pleased to announce four new ways in which to become a supporter of my work via Patreon, each of which offers you something of value in return.
I blagged my way into the rather good #URLLC2017 today. Here’s a quick synopsis of what’s going on, and my take on it, together with notes on each talk.
What makes network management so hard? We have lots of metrics, and they’re all less than ideal. So let’s use the single ideal one instead!
The legitimacy of any technical system rests on the continued trust of its users. A missing governance requirement is a legal duty of candour.
The new science of network quality takes away a constraint to service innovation in telecoms and cloud. I outline the thee strategies now available.
I am an expert on the telecommunications business. I help senior executives to make sense of what is happening, anticipate what is coming, and to act decisively in the face of uncertainty. My long-term professional goal is to facilitate three paradigm shifts: for data networking to become a true science; for voice to evolve its own native form of hypermedia; and for cloud-based enterprises to have the most efficient and effective possible means to communicate with their customers - Martin Geddes. Contact us here
Martin Geddes Consulting Ltd is a company incorporated in Scotland, number SC275827.
VAT Number: 859 5634 72.
Registered office: 17-19 East London Street, Edinburgh, EH7 4BN, United Kingdom.
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