Since broadband is an immature business and quality-assured services are rarer than rocking horse manure, many fallacies abound in the resulting information vacuum.
Fresh thinking
Since broadband is an immature business and quality-assured services are rarer than rocking horse manure, many fallacies abound in the resulting information vacuum.
No matter how grown-up any of us is or feels, we are all vulnerable inside, and seek reassurance and refuge from worry. How can businesses up their game on engineering positive feelings and avoiding bad experiences? Maybe we can glean some insight from how airlines treat their most precious cargo, children travelling alone.
The newness of broadband means our ideas of how packet networks should be built have yet to withstand the test of time. How can we know if our professional knowledge is wisdom or folly?
This is my “Tao of Telecoms”, the synthesis of my last decade working with (and learning from) a number of leading practitioners in network and management science. It is a first draft, and thus imperfect, over-long, incomplete and possibly even incomprehensible in places.
As industries mature they develop quality management systems, and a dedicated sector offering testing, inspection and certification (TIC). Given the importance of user experience and hence service quality in telecoms, why are there apparently few or no TIC organisations for network performance?
In a male-dominated industry run through hierarchical masculine domination games, the feminine gets squeezed out. This stains the telecoms industry with a residual “penis problem”.
I am co-hosting a private workshop on the impending and overdue revolution in quality in telco and cloud. If you wish to be considered for the invitation list, respond to this email by the end of the week.
My experience of working with the innovation arms of many equipment vendors and telcos tells me there is a basic confusion around science, engineering and technology. Understanding the difference, and which is limiting progress, is often a key to future success.
LinkedIn has violated my personal mores for ethical business behaviour, so I have deleted my account. Here’s why I did it (regardless of the short-term cost to myself and my career).
Are you a schmuck ripe for ripping off at the telecoms network casino? If you want to win at a game of chance, it’s really helpful to know which side you are on, the rules, and the odds. The abandonment of proper engineering has left the telecoms industry wide open to attack by people playing “network […]
I am an expert on the telecommunications business. I help senior executives to make sense of what is happening, anticipate what is coming, and to act decisively in the face of uncertainty. My long-term professional goal is to facilitate three paradigm shifts: for data networking to become a true science; for voice to evolve its own native form of hypermedia; and for cloud-based enterprises to have the most efficient and effective possible means to communicate with their customers - Martin Geddes. Contact us here
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