Introduction to network quality arbitrage

Every IP network will at times offer too much quality for too little money, creating an arbitrage opportunity. This presentation gives an introduction to the concept and how network operators can respond.

The IETF’s job is complete – Should it now scale up, down or out?

The IETF has the final day of its 98th meeting in Chicago today (Friday 31 Mar), far away from here in Vilnius. The Internet is maturing and becoming indispensable to modern life, and is transitioning to industrial types of use. Are the IETF’s methods fit-for-purpose for the future, and if not, what to do about […]

The future of networking

I have summarised my last seven years of work in one slide.

The Tao of Telecoms – A blueprint for a ‘lean’ business transformation

This is my “Tao of Telecoms”, the synthesis of my last decade working with (and learning from) a number of leading practitioners in network and management science. It is a first draft, and thus imperfect, over-long, incomplete and possibly even incomprehensible in places.

Where are all the telecoms performance TICs?

As industries mature they develop quality management systems, and a dedicated sector offering testing, inspection and certification (TIC). Given the importance of user experience and hence service quality in telecoms, why are there apparently few or no TIC organisations for network performance?

Workshop in London

I am co-hosting a private workshop on the impending and overdue revolution in quality in telco and cloud. If you wish to be considered for the invitation list, respond to this email by the end of the week.

The confusion of science, engineering and technology

My experience of working with the innovation arms of many equipment vendors and telcos tells me there is a basic confusion around science, engineering and technology. Understanding the difference, and which is limiting progress, is often a key to future success.

Only the polymaths will thrive

The technological past belonged to specialists. In future, we will increasingly demand people who can bring together science, art, design, ethics, empathy, craft, and more; and synthesise ideas from many domains into solutions to deep and difficult problems.

Are quality systems sexy?

The history commerce is also the story of the development of quality systems and their supporting institutions and conventions. Here I summarise a book that documents this evolutionary process.

How to implement drum-buffer-rope for telecoms networks?

Drum-buffer-rope is a standard quality management technique for manufacturing plants. If you work in telecoms and haven’t heard of it, that tells you a lot about the maturity of quality management in our industry.