∆Q “state of the nation” report Christmas 2017

An update on the current status of the ∆Q ecosystem, and the unfolding quality revolution in networking and cloud.

Dawn of the Network Experience Provider

The shift from a supply-led to a demand-led model is challenging the role of the network equipment provider, shifting focus to QoE outcomes.

Announcing the Overture ∆Q testbed

Just as a new aircraft is tested in a wind tunnel, any new application needs to have its performance limits discovered in a network emulation testbed.

The 3 things everyone should do to humanise customer service calls

People who work in call centres are every bit as human as you and I. By treating them as such, not as talking robots, we can raise everyone’s welfare.

There really is one network metric to rule them all!

What makes network management so hard? We have lots of metrics, and they’re all less than ideal. So let’s use the single ideal one instead!

How a Duty of Candour can prevent a Tyranny of Things

The legitimacy of any technical system rests on the continued trust of its users. A missing governance requirement is a legal duty of candour.

The 3½ strategies for telco-cloud service quality innovation

The new science of network quality takes away a constraint to service innovation in telecoms and cloud. I outline the thee strategies now available.

Conference notes – Personal Information Economy 2017

I attended Ctrl-Shift’s Personal Information Economy 2017 conference in London on Monday. Here I share my insights and notes on the speaker talks.

A scientifically sound resource model for SDN

The video of my presentation at SDN NFV World Congress is now available. In it I argue that the core resource model inevitably has to change.

Scientific Network Management for Cloud Computing

You are invited to join your industry peers at a pioneering workshop that turns breakthrough science into new industry quality management practises.