Digital supply chain quality (in 10 slides)

We had a revolution in physical supply chain management in the 20th century, and we’re overdue for one in digital supply chains in the 21st century.

The magical ampersand: Hope is not an integration plan

In a software-defined and virtualised world, who will integrate the complex dynamic systems, and take responsibility for the result? It is unclear if telcos have the skills, but someone else likely does…

Who will crack cloud application access SLAs?

The broadband industry doesn’t have an agreed-upon unit of supply and demand that meaningfully “adds up”. This is rather odd for a service that aspires to be a utility. It is also a barrier to a much-needed transformation from “bit pipes” to “digital supply chain management”.

Announcing digital20: Take back control of your data and identity!

You wouldn’t put your money in a bank that allowed deposits but not withdrawals. So why do you allow it with your most intimate and personal data?

∆Q “state of the nation” report Christmas 2017

An update on the current status of the ∆Q ecosystem, and the unfolding quality revolution in networking and cloud.

Dawn of the Network Experience Provider

The shift from a supply-led to a demand-led model is challenging the role of the network equipment provider, shifting focus to QoE outcomes.

Announcing the Overture ∆Q testbed

Just as a new aircraft is tested in a wind tunnel, any new application needs to have its performance limits discovered in a network emulation testbed.

The 3 things everyone should do to humanise customer service calls

People who work in call centres are every bit as human as you and I. By treating them as such, not as talking robots, we can raise everyone’s welfare.

There really is one network metric to rule them all!

What makes network management so hard? We have lots of metrics, and they’re all less than ideal. So let’s use the single ideal one instead!

How a Duty of Candour can prevent a Tyranny of Things

The legitimacy of any technical system rests on the continued trust of its users. A missing governance requirement is a legal duty of candour.